Carpet Liquidators in Tacoma, WA Open now

Reviews about Carpet Liquidators

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  May 19, 2020, by Tyler Woods
  This is the worst company I have ever worked with. We chose Carpet Liquidators based on positive reviews from a friend. The process of choosing a carpet was simple enough and the manager was very helpful to that point. They charged a $45 fee to come out and estimate the square footage in the area that we wanted carpet. This would have been a perfect time to tell us about our baseboards (more to come on that later). The installers came out and almost immediately noticed that the baseboards in our home are sized to a thicker carpet – so with our choice of a flatter carpet, there will be a gap between the carpet and the baseboards. The installer recommended and was adamant that we choose a new carpet. We asked about charges and he replied, “There is no charge for a carpet, just call the store manager and choose a new one.” The installers immediately left while we were trying to get into contact with the manager. After getting on the phone with the manager, he told us that there is a 30% restocking fee (that would amount to about $500 for us). When we told him that the installer had just told us that there would be no charge, the manager replied with, “Well, he’s just the installer. He doesn’t know.” He then went on to say that, “We expect our customers to know what type of carpet that they need.” Look, if I knew about carpet, why would I be paying your company to install it? Why didn’t your company notify us when we paid $45 for you to come out and estimate? He then recommended that WE call the installer back since didn’t want to pay a restocking fee (why didn’t the store call back THEIR installer?). The installer was already at a different job site and said that he would try to come back – he didn’t. We then had to call the store the next day (why didn’t they call? Oh right, because they already had our money and now they have no incentive to try to work with us) to reschedule. The next available slot was not for another 2 weeks. Having our carpet ripped out and living like that for 2 weeks was an absolute nightmare. And that’s how I’ll wrap up how working with Carpet Liquidators in Tacoma, WA is: a nightmare.