Furniture Factory Direct in Tacoma, WA Open now

Reviews about Furniture Factory Direct

• ★ ★ ☆ ☆ ☆

  May 20, 2020, by John Turner
  The in store experience was fine, little to no pressure. Delivery went well and was quick. The delivered product isn't holding up very well at all. Purchased 2 couches and 3 love seats, delivery and warrantee. We were given a set of papers for the warrantee, but reading those, it says that there will be additional papers mailed to us and has no contact information listed on it that is helpful... we haven't seen those papers yet, it's been a month. It took less than two weeks for stitching to start coming out of the recliner. I'd like to get it fixed... but again... no warrantee papers yet... It took less than two weeks for a couch leg to break in half. I was surprised as this piece is in the formal living room where we don't typically sit. My 100lb, 11 year old son sat on the couch and snap. I have a hard time thinking that the products are "good" when 2 out of 5 pieces have defects within two weeks of being delivered. I'm hoping to update the rating once the issues are resolved. At least the company has taken part of the couch to fix the stitching, and ordered a new leg. We'll see how the end result is. It took 3 weeks to get the stitch put back together and it'll be about 6 more weeks until the leg is in stock. In the mean time, two more stitches came out of the couches... Wish I'd bought something of quality.