LD Kitchen & Bath in Tacoma, WA Closed now

Reviews about LD Kitchen & Bath

• ★ ☆ ☆ ☆ ☆

  January 15, 2020, by Michael Moore
  So we schedule a month in advance to have them come out and install counter tops. We paid an additional $450 to have them remove and haul away old counter top. Appointment was for 10am but they didn't show up till 4pm. On top of that, they stated that they could not do the job and wanted to come back the next day even though me and the misses took off a day of work to get this work done. The installers were more concerned about going home than completing the job! Call Ms.Tran Dip (Boss) and she stated that she would refund the money and wasn't very concerned about the incident. Worse business ever. I will make it my life's mission to warn people about them. (Not going to mention the fact that the people working the forklifts were high on marijuana but that's for them to handle.) Day 1: Folks, still waiting for a counter top. 23 Jan 2016. Day 2: I am so angry at Tran Dip. I don't have a kitchen to cook food in because everything was removed out. I wish I had a kitchen! I should've asked for their insurance and bond information; I do believe I entered into a contract and they failed to deliver on their promise. They took my money and I still have no counter tops! 24 Jan 2016 Day 3: I forgot what a kitchen looks like. I haven't eaten in days because I have no kitchen. I wanted to make a great dinner spread but I have no counter tops! What is going on with these people? 25 Jan 2016 Day 4: Well, they sent different contractors to install counter tops. They did everything except the 3" backsplashes that we paid for. We will be calling L & D again to get this fixed, yet again! What is wrong with this? Why is this such a horrible experience? All we wanted were countertops. How hard is this? Next step, lawyers! 27 Jan 2016 Day 5: Contractors stated they were going to come back to home and finish the job. They did not. Me and wife waited all day for no service. Why would people make arrangements and not honor them? We have been without a kitchen for a long time! Why can't we get the service that we paid for? The Russian guy (main contractor) stated that he was not aware of the backsplash installation? Why would I have backsplash annotated on the work order if I didn't want them to replace them? 28 Jan 2016 Day 6: I forgot what a kitchen looks like. Thank you Ms. Tran Dip, you have made this experience truly horrible! 29 Jan 2016 Day 7: So some contractors came over to finish the job. One of them was drunk. ANYWAY, they completed the job and did a fairly good job. The head contractor (russian guy who spoke very little English) stated that the company (L & D) did not tell him about the original contract and was very apologetic about the incident. L & D (Ms. Tran Dip) never apologized and was indifferent about the whole thing. (30 Jan 2016) Buyer Beware! These people offer low prices but their service was horrible. If you get crappy service like we did, please seek civil action because they are licensed and bonded and this crap should not have happened. How can you be a professional company if you don't cater to your customers? ***BUYER BEWARE!***
• ★ ★ ★ ★ ☆

  October 22, 2019, by Naomi Kearns
  I was recommended by several friends who own rentals and use L& D a LOT. If you want to save money on real wood cabinets and beautiful granite and quartz this is your place. But remember that they cater to contractors, although they also service homeowners like myself. You will not be wined and dined like Home depot and Ikea (which I had both come out for estimates, But L&D will beat the other guys prices by 50%!!) - I saved $11,000 by using them compared to wood from Home Depot. They DID tell me I need to seal the granite before I purchased. It takes about 10 minutes....not a big deal. We did have some problems getting an install date but I'm pretty easy to work with so I could re-schedule. My cabinets are amazing. I am still waiting on 2 glass front panel doors- as they had run out of them when they installed, but other than that I'm really happy. If you have a problem just be prepared to run down there and talk to them in person... phone calls don't really take much priority!! show room is bare bones (not sketchy at all - Just set up for contractors who know what they want) but you see what you need and no frills. Tran is super fast and creative designing kitchens. Their installers (they sub contract that out) had a bit of an attitude but they did a good job. I would definitely use again and again. REMEMBER - If you want a company to hold your hand... tell you everything is going to be OK.... and a fancy showroom DO NOT use these guys. If you want great value, good products and a company who stands behind their work- LD is your choice. Remember .. what I got for $9,800 (Huge all wood kitchen cabinets and granite in kitchen- also new cabinet in bathroom and granite top - sinks, and install) I was quoted at $21,000 from Home Depot for wood and that did NOT include the bathroom cabinet or granite, and $18,000 from IKEA for MDF or some other Non- wood strange cabinets and granite only in solid colors and nothing for bathroom. I would say that for that much savings Im willing to make a couple of trips there and work out and small problems. Thanks L&D